Fa'afouina mulimuli: Tesema 29, 2025

Maliega Tulaga Auaunaga (SLA) mo PhotoRobot Software

O lenei pepa o lo'o fai ma sui o le Service Level Agreement (SLA) mo PhotoRobot Software: Version 1.0 - PhotoRobot Edition, uni-Robot Ltd., Czech Republic.

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1. Folasaga

O lenei Maliega Tulaga Auaunaga ("SLA") o lo'o fa'amatalaina ai tulaga o auaunaga ma avanoa tautinoga ua saunia e:

uni-Robot Ltd.
("PhotoRobot")

Tagata fa'atau e fa'aaogaina:

PhotoRobot Pulea le Ao
PhotoRobot Cloud 2.0
Feso'ota'iga Talimalo, Fa'agasologa ma Fa'afeso'ota'iga Auaunaga

O lenei SLA o lo'o tu'ufa'atasia e ala i le fa'asino i totonu o le PhotoRobot Tuutuuga o Auaunaga ma fa'aaogaina na'o ao-fa'avae vaega o le PhotoRobot ecosystem.

O polokalama i le lotoifale (Controls Local / CL) ma vaega e fa'avae i le firmware e le pulea e lenei SLA.

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2. Fa'auigaga

Auaunaga – PhotoRobot Pulea Cloud ma Cloud 2.0.
Avanoa – agava'a o tagata fa'atagaina e fa'aaoga e fa'aaoga ai galuega autu o le Auaunaga.
Downtime – le maua o galuega autu e le mafua mai i mea e tutupu.
Monthly Uptime Percentage (MUP) – pasene o minute i le masina kalena lea na maua ai le Auaunaga.
Fa'alavelave fa'afuase'i – fa'alavelave po'o le fa'aleagaina o le Auaunaga.
Maintenance Window – fa'atulagaina tausiga fa'alauiloa muamua.

Fua faatatau mo uptime:

MUP = (Aofa'i minute – Downtime minute) / Aofa'i minute × 100%

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3. Tautinoga o le Avanoa o Auaunaga

PhotoRobot tautino e:

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3.1. Avanoa Sini

99.5% Pasene o Uptime Masina

E tutusa lenei mea:

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Avanoa	SLA	Max Downtime i le masina
Tulaga Faatonuina	99.5%	~ 3.6 itula
Atina'e	99.9%*	~ 43 minute

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* Filifiliga maualuga-tier SLA mo teuga tupe pisinisi.

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4. Vaega e aofia ai

O lenei SLA e fa'atatau i:

login ma le fa'amaoniga
su'esu'ega o poloketi
Fa'apipi'i ma fa'agasologa
Spin/3D workflows
Tuuina atu queues
Avanoa API
Cloud 2.0 galuega tauave
teuina, sii mai ma le toe maua mai o faamatalaga

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5. Vaega e le aofia ai

O mea nei e le faitauina o le Downtime:

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5.1. Tausiga Faatulagaina

Fa'asilasilaga ia le itiiti ifo i le 24 itula muamua,
E masani lava ona fa'atinoina i le taimi o le fa'alavelave fa'afuase'i,
E mafai ona faaitiitia ai le faatinoga po o le avanoa mo se taimi le tumau.

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5.2. Fa'alavelave fa'afuase'i

E mana'omia e fa'afeso'ota'i ai le saogalemu po'o le le mautonu o le faiga.

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5.3. Mea i fafo atu o le pulea talafeagai a PhotoRobot

Fa'aletonu o le feso'ota'iga initaneti a le tagata fa'atau
faafitauli o masini i le lotoifale
DDoS osofa'iga po'o feso'ota'iga fa'amata'u
Fa'afitauli i luga o feso'ota'iga lona tolu i tua atu o la matou pule
Force Majeure Events

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5.4. Fa'afitauli e mafua mai i tagata fa'atau

sese configuration
Fa'aaoga le fa'aaogaina o le API
Fa'ateleina le avega e fa'atupuina e tusitusiga a tagata fa'atau
Galuega e le lagolagoina

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5.5. Fa'atonutonu i le lotoifale (CL)

CL o se vaega i le lotoifale ma e le aofia ai i lenei SLA.

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6. Lipoti o Mea na Tutupu

E mafai e tagata faatau ona lipoti atu mea na tutupu i:

Support Portal:https://support. photorobot.com

O se lipoti aoga o mea na tutupu e tatau ona aofia ai:

Fa'amatalaga o le mataupu
Taimi o le Mea Na Tupu
Laasaga mo le toe gaosia (pe afai e iloa)
A'afiaga i fa'agaioiga

O le suesuega o mea na tupu e amata i le taimi lava e maua ai le pepa ulufale.

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7. Taimi Tali

Sini tali masani:

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Ogaoga	Faauigaga	Taimi Tali
Laasaga 1 – Taua	E le mafai ona maua le Auaunaga mo tagata uma e faaaogāina auaunaga	4 itula
Level 2 – Major	Fa'aleagaina tele, tele workflows a'afia	8 itula
Laasaga 3 – Laiti	Fa'aleagaina vaega, la'ititi vaega o foliga	24 itula
Laasaga 4 – Maualalo	Fa'afitauli fa'afuase'i pe le fa'alavelave fa'afuase'i	3 aso pisinisi

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* Taimi tali = taimi e faailoa ai, ae le o le taimi e foia ai.

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8. Tautinoga o le Iugafono

PhotoRobot o le a galue pea e foia fa'alavelave ogaoga ma tetele.

O taimi e mafai ona fesuisuia'i e fa'avae i:

Lavelave o le mataupu
Fa'afeso'ota'i le vaega lona tolu (fa'ata'ita'iga, Google Cloud)
Mana'oga mo fa'alavelave fa'afuase'i po'o le fa'alauteleina o atina'e

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9. Faaleoleo ma Puipuiga o Fa'amatalaga

PhotoRobot faatinoina:

Fa'aauau pea le toe fa'aleleia o fa'amaumauga
Redundant Cloud Storage
otometi rolling backups
Fa'ateleina fa'aputuga fa'amaumauga fa'amaumauga

Taimi toe faaleleia faamatalaga eseese e faavae i luga o le tele ma le lautele ae mulimuli i faiga tau alamanuia.

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10. Service Credits (Optional / Enterprise Tier)

Fa'atoa fa'aaogaina le tautua pe a fai o lo'o aofia manino i totonu o le konekarate a le Tagata Fa'atau.

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Faataitaiga o le faasologa o aitalafu

Taimi Uptime Masina	Auaunaga Aitalafu
< 99.5%	5% o le totogifuapauina faalemasina
< 99.0%	10% o le totogifuapauina faalemasina
< 98.0%	25% o le totogifuapauina i masina ta'itasi

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Fa'ailoga:

E tatau ona talosagaina i totonu ole 30 aso
E fa'aaogaina i le lumana'i o fa'amaumauga
Aua le toe fa'afo'i pe fa'aleagaina
E na'o le vaifofo mo le toilalo o le SLA

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11. Feso'ota'iga Tulaga

PhotoRobot tausisia:

Mataituina o le Faiga
Dashboard o le soifua maloloina i totonu
Itulau o le Tulaga Lautele e filifili ai (faaleleia i le lumanai)
Fa'afouga imeli mo outages tetele

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12. Tiutetauave a le Tagata Fa'atau

Tagata fa'atau e tatau ona:

Fa'atumauina le feso'ota'iga i luga o le initaneti
Mulimuli i faiga sili ona lelei ma faamaumauga faatekinolosi
Aloese mai le fa'aaogaina o le API po'o le soona fa'aaogaina
Fa'afeso'ota'i ma fa'afouina lau siosiomaga i le lotoifale
fa'atulagaina lelei alalaupapa CL ↔ Cloud

O le le ausia o tiutetauave e mafai ona faaleaogaina ai tautinoga a le SLA.

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13. Suiga i le SLA

E mafai e PhotoRobot ona fa'afouina lenei SLA mai lea taimi i lea taimi.
O suiga e amata faamamaluina pe a lolomiina.
O suiga o mea taua o le a fa'alauiloaina muamua.

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14. Fa'amatalaga Fa'afeso'ota'i

uni-Robot Ltd.
Vodičkova 710/31
110 00 Prague 1
Seki

Support Portal: https://support. photorobot.com
Fa'afeso'ota'i imeli: legal@photorobot.com (na'o mataupu fa'aletulafono)